Shipping

Thank you for choosing Ever Tallow for your skincare needs.

We proudly ship throughout New Zealand. Below are some answers to your most common questions regarding shipping. Should you require further assistance, please don’t hesitate to contact us.

How long will it take to receive my tallow skincare order?

Orders within New Zealand typically arrive within 1 to 3 business days, depending on your location and the shipping method selected at checkout. You will receive a tracking number once your order has been dispatched, allowing you to track your parcel’s progress via New Zealand Post.

How much does shipping to cost?

Shipping costs within New Zealand vary depending on urban and rural delivery.

Our urban shipping rate is $7.80 and rural rate is $12.

Do you offer free shipping?

Yes, we offer free shipping for orders over $80.

Simply meet the minimum order requirement, and we will take care of the shipping cost. Be sure to check our shipping policy for details on free shipping eligibility and any current promotions.

Can I track my tallow skincare order?

Absolutely! Once your order is shipped, you will receive an email with a tracking number.

You can use this tracking number to track your parcel’s delivery via New Zealand Post. To track your parcel, please visit - https://www.nzpost.co.nz/personal/receiving

Do you ship to rural areas?

Yes, we do deliver to rural areas across New Zealand. Please be aware that deliveries to rural areas may take slightly longer than to urban locations. You can track the progress of your rural delivery via New Zealand Post’s tracking system.

What should I do if my order hasn’t arrived within the expected time?

If your order hasn’t arrived within the expected timeframe, please contact us with your order number. We will investigate the situation and assist you in resolving the issue.

For any potential delivery delays, especially around public holidays, you can check New Zealand Post’s service updates:
https://www.nzpost.co.nz/contact-support/domestic-delivery-updates

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible. If your order hasn’t been dispatched yet, we will make the necessary changes for you. Once your order has been shipped, however, we are unable to modify the shipping address.

What happens if my tallow skincare products are damaged during shipping?

If your products are damaged during delivery, please contact us within 7 days of receiving your order. Kindly provide photos of the damaged items so we can assist you promptly with a replacement or a refund.

Can I change or cancel my order after it has been shipped?

Once your order has been dispatched, we are unable to change or cancel it. However, if you need assistance, please reach out to us immediately after placing your order, and we will do our best to accommodate any requests before it ships.