Shipping policy

WHEN WILL MY ORDER SHIP?
Orders take about 1-3 days to be processed and are delivered via NZ Post within approximately 2-5 business days. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped. We ship all of our products using NZPost. You can visit NZPost and enter the tracking number we provided to track your order.

WHAT HAPPENS IF I REFUSE THE PACKAGE OR IF IT IS UNDELIVERED?
We are here to help our customers and resolve any issues you might have with your order. Please feel to contact us at info@evertallow.co.nz as soon as possible.

DOES THE PACKAGE NEED TO HAVE SIGNATURE AUTHORIZATION?
Orders above $200 are shipped with a signature required for delivery.

DO YOU TAKE RETURNS?
We want to make the return process as easy as possible. Returns are accepted within 14 days of your purchase.  Goods must be in good condition. We will happily exchange or refund your return.

Please note that Ever Tallow does not cover return postage costs for returns. All returns are to be addressed to:

Ever Tallow, PO BOX 156, Waikato Mail Centre, 3240, New Zealand

Please be advised that shipping fees are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after the removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.